contractor
call-outs
Boing (UK) Ltd. Operates a 24 - hour Service Response
Centre in partnership with police forces in many areas of
the UK. On their behalf, we respond to thousands of
non-police related calls which require attendance from
local contractors and are therefore able to free up
valuable police resources for more crucial work. The type
and number of calls is not exhaustive and we require
reliable contractors to fulfil this growing and demanding
service in many areas of the UK.
How our
system works for call-out
contractors
1.
The Police contact us or refer callers to our Service
Response Centre. We record their details and requirements
and give each call-out a unique individual reference number
which tracks it through the system.
2.
Our Response Centre Co-ordinator asks a registered
contractor from our database to respond to the call-out and
give an ETA (Expected Time of Arrival) preferably within 40
minutes. Contractors are called in strict rotation within
the area codes covered.
3.
If the call-out originates from the Police, or in certain
areas the Fire Brigade, Boing will mediate between the
contractor and the Police until the call-out is completed.
4.
If the call-out is from a member of the public or other
recognised agency (various charities such as Age Concern
and Help the Aged use our services), we will provide the
contractor with details and a brief description of the
service required. If the contractor accepts the call-out,
he will then be logged as ‘on call’ on our
system.
5.
A copy of the call-out details will be either faxed or
e-mailed directly to the contractor as soon as he has
agreed to accept the call-out.
6.
Once a contractor has arrived at the site we ask him to
contact the Response Co-ordinator to update on the
situation, confirming time of arrival and to receive any
additional instructions which may be necessary to complete
the job in hand.
7.
Once the contractor has attended the call-out and carried
out the work, they are required to contact the Boing
Response Co-ordinator to advise us that the job is complete
and the contractor will once again be logged on the
database as available to receive other call outs.
Joining
the Boing (UK) Ltd Contractors’
Database
To join the Boing
database as a call out contractor you will be asked to
provide details of your Public Liability Insurance and
membership of professional or trade organisations. The
level of coverage will be initially specified at point of
sale and reviewed from time to time. On no account should a
contractor registered with Boing be seen to engage the
services of a subcontractor unless and specifically the
supplier’s Public Liability Insurance provides
coverage for that same subcontractor with the same Terms,
Conditions and Limits. Allocation of work will be based on
the agreed telephone dialling code areas/postcode areas of
your business which you have registered with us.
Hours of
work
Contractors can specify
when they are available for call-outs - either 12 or 24
hour periods. This will be logged on the system so that
contact will only be made during the hours specified.
Obviously we would ask contractors to tell us about any
change to their availability and holidays so that valuable
time is not wasted in the initial stages of a call-out.
Charges
An Annual registration fee is charged to call-out
contractors based on the number of dialling code areas
covered. There is also a call-out charge which will be
specified at point of sale and may be subject to review
from time to time. The charge remains the same regardless
of the size or specification of the job and is only payable
if the contractor accepts the call-out. We do not specify
the charge that a contractor makes for carrying out any
work necessary unless an agreement is in force with the
contracting Police Force for maximum and minimum rates for
specific types of work undertaken where it is police to
pay. We do however ask that all charges are reasonable for
the nature of the work carried out and the time of day that
the call-out occurred. Charges may be open to scrutiny by
Boing on behalf of the police and the general public to
ensure that fair costs are being applied for specific work
carried out.
Additional
services from Boing (UK)
Ltd.
1.
We will co-ordinate the necessary back-up paperwork for the
police to pay call-out fees from contractor invoices which
in this instance must be submitted via Boing (UK) Ltd.
2.
If required, we can assist with invoices to members of the
public and can provide advice in a Contractor Pack
available on registration which gives an outline of how to
receive payment and chase invoices (existing contractors
may contact us and request a copy of the 'Contractor
Guidelines and Advice' pack to be emailed to them).
3.
Boing (UK) Ltd has the facility to take credit/debit card
payments. Details available on registration.
Registration
The normal period of registration is 12 months or
part thereof, renewable on an annual basis. Registering
could not be easier. Simply call us on 01953 601911 and a
personal account manager will be allocated to discuss your
requirements and explain registration and payment details.
It is essential you are contactable by telephone and either
fax or e-mail to enable us to confirm call-out details to
you in writing for your records.
Terms
& Conditions
Your
registration will be subject to Boing (UK) Ltd Terms and
Conditions Governed by the Laws of England and Wales, a
copy of which will be issued upon registration. We also
stipulate that we must hold a photocopy of a
contractor’s Public Liability Insurance.