Boing UK at your service

• 24/7/365 rapid response to emergency services, charities and support agencies
• boarding, glazing and locksmith service
• professional and co-ordinated trade contractor call-out
• keyholder management services with integrated database
• call-out facilities for surgeons and other essential services

Keyholder Responsibilities

If you are named as a keyholder for a property, you will be contacted if the police need to gain access or secure the property when the owner/resident is not available. The police who will inform you that your attendance is required at the property and for this reason it is helpful if you live within 20 minutes of the property.

In the event of the property having an alarm which has been activated, as a keyholder you will be expected to attend the premises without delay with the property keys and make yourself known to the police and assist them as necessary, turn off the alarm as soon as possible, check the building is clear and finally reset any alarm system and lock up the property.

You will need to know the location of the alarm control panel, sensors and contacts, the alarm panel PIN number and verification password/details in the event of having to speak to the alarm company, entry and exit routes when the alarm is set and the alarm company's contact details in the event of complications.

If repairs do need to be carried out, it will be your responsibility to organise them e.g. call a locksmith or glaziers. Boing may hold information on a property owner's preferred repair service and Police attending the incident can retrieve this information if it has not already been provided. We can also assist in helping you find a contractor if any work needs to be carried out to make the property secure.

You should make the person for whom you are the keyholder aware of periods when you will not be available, for example holidays.

To ensure you always have the necessary details to hand, download our helpful CHECKLIST FOR KEYHOLDERS document, print off a copy and fill in the details and make sure all keyholders have access to it.