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The public increasingly dials
999 or calls police main switchboards for much more than
just straightforward emergencies. Calls can relate to
everything from lost keys, burst pipes, broken or unsecured
windows and locks, to cats up trees and even swarming bees.
While most of these callers are genuinely looking for
assistance, they may have called the police when they
really need to speak to another agency.
Equally, police officers out on the beat are also daily
encountering such requests for help. This is where Boing
can be of assistance. Our system offers four main operating
services, each has been designed to stand alone or be fully
integrated with one or all of the other services.
Based in Wymondham, Norfolk, the Boing Service Response
Centre operates 24 hours a day, 365 days a year. We at
Boing (UK) Ltd work in partnership with the police to
provide an integrated response service to deal with the
growing number of non-emergency calls received by them,
thereby freeing officers to get on with more pressing
matters. Our slogan ‘Is your crisis a police
emergency?’ denotes the emphasis is on the public to
take the initiative to call Boing direct instead of the
police for minor non-police incidents.
The Boing Response Team will undertake to call out a
responsible, registered tradesperson for the caller and
follow it through with an aftercare service to check that
all is well. The Response Centre is open to callers from
the police and public alike and is also very popular with
other organisations including the Fire Brigade and Age
Concern.
Some police forces transfer their designated non-police
related calls direct to our 0800 number, whilst others
refer the public to a recorded message giving out the
freephone number.
Our comprehensive database is police specific and we are
always prepared to add to it to cover any eventuality or
individual requirements that a police force may have in any
given area.
Our dedicated boarding and glazing service in which all
calls are monitored and recorded on screen has a database
of GGF (Glass and Glazing Federation) contractors and other
accredited tradesmen who undertake to attend any call-out
within an average of 40 minutes, with immediate access to
Keyholder Data should the premises be registered on our
database. All calls are fully audited and logged using a
unique computer generated number linked to the police CAD
or event number we can provide a comprehensive record of
events should the police require additional information
surrounding an incident.
The Keyholder Data Register is exactly what it says, a
database maintained by Boing (UK) Ltd on behalf of
participating forces. The database contains registered
keyholders of premises for both business and private
residences. For a nominal annual charge householders and
businesses alike can log comprehensive details of their
property so that in the event of a 999 call the Emergency
Services can access the information thus saving vital time.
When an incident occurs at a registered property the
database is utilised to provide vital information to the
Police and Emergency Services e.g. Who has the keys to the
premises? Are there any preferred contractors should, for
example, the premises need securing? If there has been a
fire or flood where are the stopcocks and electricity
inlets? And to be added in the near future, Who are the
next of kin? And what are the ‘keysafe’ codes
for the elderly or infirm.
Integrated into the system is the ability to arrange call
outs for police surgeons and funeral directors at the
request of any branch of the police. These requests can, be
for example, for a Police Surgeon to attend a custody unit
or to attend a crime scene. This is the only part of the
Boing service which is chargeable to the Police Force.
It is our aim to support police efforts to provide a high
quality of service to the public when they contact the
police for assistance.
At present we are working in partnership with the following
forces:
(please click on the following links)
Norfolk, Suffolk, Cambridgeshire, Staffordshire, Warwickshire, Central Scotland, Lothian & Borders, Bedfordshire and Cleveland